Save or Submit the Total Loss Request

Use the steps below to complete the Mitchell Total Loss Request.

Tip: If you are not ready to submit the request, click Save to save your work.

How to

  1. If you are not completed with your request, click Save and click X to close the window and return to the Job Overview page.

  2. Click Refresh on the Total Loss Assignment card.

  3. The status on the Total Loss Assignment card shows Unsubmitted.

  4. Click Continue Request on the card to complete the request.

  1. Enter additional notes and general comments in the Valuation Notes box. Comments entered are included in the valuation request and in the valuation report.

    Tip: Use this section for specialty vehicles as these notes can help the Mitchell Total Loss Service Center create the most accurate specialty valuation report.

  2. Click Submit for Review.

    Tip: If your request isn't complete, click Save and click X to close the window and return to the Job Overview page. Click Refresh on the Total Loss Assignment card and the status shows Unsubmitted. Click Continue Request on the card to complete the request.

  3. Review the confirmation message in the Submit window, and then click Close to go to the Job Overview page. The status on the Total Loss card is changed to Submitted for Review.

    Note: You cannot make changes to the valuation request while the valuation status shows Submitted for review.

Reference

 
Name Description

Unsubmitted

The request has been started and saved, but not submitted.

Pending Additional Research

The request has been submitted, but is on hold pending additional research.

Submitted

The request has been submitted for processing, but the report has not been returned.

Received

The request was submitted and received.

Pending Settlement

The request has been processed, the revised reports are complete, and the total loss claim is awaiting settlement. In the Work Queue, any valuation records that are pending a settlement review are highlighted in green.

Settled

The claim has been settled and a specified amount has been paid to the Insured or Claimant. The total loss valuation process is complete, and the vehicle may become available for salvage.

Closed w/o Payment

The valuation has been closed without generating a total loss payment

Authorization Failed

A manager has denied the request to submit the specialty vehicle for a valuation.

Irresolvable

There was insufficient information available about the vehicle to produce a valuation.

Failed Request

The valuation request was submitted, but did not pass the validation process.
Pending Quote The valuation was submitted with After-Market Parts set to Quote to be valued by the Total Loss Service Center.
Pending Additional Research - On Hold The request has been submitted but is on hold pending additional information. An information icon is displayed next to the status, hovering over the icon will display the information needed for the Total Loss Service Center to proceed with the claim.
Pending Tax Validation The request has been submitted, but additional information regarding taxes and fees needs to be resolved.
Related Topics Link IconSee Next