Start a Total Loss Request

Start a Total Loss Valuation request on the Job Overview page for an existing job.

1. On the Job Overview page, click Write Valuation/Specialty Request.

   

   Note: If you did not enter a claim number, click Add a Claim number in the banner and follow the prompts.

2. The Vehicle Type window appears. Select Standard Valuation in the Vehicle Type list, then click Continue Valuation Request.

   

3. Total Loss appears in a new window in your browser. Complete the request in the Total Loss windows.

Start a Total Loss Valuation request on the Job Overview page for an existing job for a specialty vehicle.

1. On the Job Overview page, click Write Valuation/Specialty Request.

   

   Note: If you did not enter a claim number, click Add a Claim number in the banner and follow the prompts.

2. The Vehicle Type window appears. Select a vehicle type in the Vehicle Type list, and then click Continue Valuation Request.

   

3. Total Loss appears in a new window in your browser. Complete the request in the Loss windows.

If you do not have a job for a customer, some insurance companies allow you to create a new job for a Total Loss Request.

1. On the Open Jobs page, click the arrow next to + Job and then click Job-Enable Send to Insurance.
2. On the New Job - Enable Send to Insurance window, select the insurance company, complete all required fields, and then click Continue.
3. Complete contact and vehicle information (see Create a Job without an Assignment).

4. On the Job Overview page, click Write Valuation/Specialty Request.

   

   Note: If you did not enter a claim number, click Add a Claim number in the banner and follow the prompts.

5. Total Loss appears in a new window in your browser. Complete the request in the Total Loss windows.

If you do not have a job for a customer, some insurance companies allow you to create a new job for a Total Loss Request.

1. On the Open Jobs page, click the arrow next to + Job and then click Job-Enable Send to Insurance.
2. On the New Job - Enable Send to Insurance window, select the insurance company, complete all required fields, and then click Continue.
3. Complete the required contact information fields (see Create a Job without an Assignment).
4. On the vehicle section of the New Job page, click the Manual Select check box.
5. Click Generic Vehicle.

   

6. Select the year and model in the corresponding lists.
7. Enter additional equipment information as needed.
8. Click Save & Next, and then click Done.

As you are working in Mitchell Cloud Estimating, the Approximate Cash Value (ACV) and Loss Designation helps to alert you if the vehicle may require a Total Loss Request. Use the steps below to generate a Total Loss Valuation Request from an existing estimate in Mitchell Cloud Estimating.

1. If estimate is not already open, click Continue Estimate on the Appraisal Assignment card on the Job Overview page.

2. Click Preview in the navigation pane in the estimate.

3. On the Claim Overview page, click the arrow under ACV to show the Loss Designation window.

   

4. In the Loss Designation window, click Convert to Total Loss. A Total Loss icon appears to the left of the ACV and the estimate title is changed to Total Loss in the PDF preview.

   A

5. Click Commit and Send.

6. Click Commit and Continue. This locks the estimate. Any changes require a supplement.

7. On the Job Overview page, click Send.

8. If prompted, click Send to acknowledge that the new estimate and photos are sent to the insurance company.