EMS or BMS Path Configuration and Troubleshooting

Estimate information is saved as an Estimate Management Standard (EMS) file or a Business Management Suite (BMS) file, depending on your estimating system.

These files allow you to share estimate information between your estimating system and Mitchell Connect.

You may need to set an EMS or BMS file path from Mitchell Connect to your estimating system the first time you do the following: 

  • Download assignment information from Mitchell Connect to your estimating system.

  • Export your estimate from your estimating system to Mitchell Connect.

If you can't find an estimate and/or need to configure your EMS or BMS path, view the reference section below organized by estimating system and error message.

Important: Mitchell Connect does not require you to set the EMS path for UltraMate. Mitchell Connect locates estimates for UltraMate automatically.

How to

Configure the file path the first time you download job information from Mitchell Connect to CCC.

  1. Log in to CCC One.
  2. Choose Configure > Machine Settings from the top right section of the home page. The Machine Settings pane appears.
  3. Choose Import/Export > File Export. Export Type and Directory columns appear.
  4. Write down the paths in the Directory column.
  5. Navigate to Mitchell Connect.
  6. On the Job Overview page, click Download on the Estimate card.

  7. In the Download Assignment Details window, click the CCC tab.

  8. Enter the path you wrote down in step four or click Change to navigate to the folder location.

  9. Click Download.

Configure file path the first time you download job information from Mitchell Connect to Audatex.

  1. Log in to Audatex

  2. Click Setup in the left hand navigation bar

  3. In the first column you’ll find Profile Name. Click the Body Shop Name

  4. Click Options from the left hand navigation bar. The selection expands.

  5. Click Export. The Setup Export window appears.

  6. Write down the export paths on that page and make sure that the Always Export box is checked.

  1. Navigate to Mitchell Connect.
  2. On the Job Overview page, click Download on the Estimate card.

  3. In the Download Assignment Details window, click the Audatex tab.

  4. Enter the path you wrote down in step six or click Change to navigate to the folder location.

  5. Click Download.

Configure the file path the first time you export estimate information from CCC to Mitchell Connect.

  1. Log in to CCC One.
  2. Choose Configure > Machine Settings from the top right section of the home page. The Machine Settings pane appears.
  3. Choose Import/Export > File Export. Export Type and Directory columns appear.
  4. Write down the paths in the Directory column.
  5. Navigate to Mitchell Connect.
  6. Click Add Estimate or Add Existing Estimate to get to the Estimate list.
  7. Click View and Edit on the bottom of the page.
  8. In the View & Edit Locations window, click Browse.
  9. Navigate to the location you wrote down in step four.
  10. Select the folder, and then click OK.
  11. Click Done when complete. Mitchell Connect will now search these locations to find estimates.

Configure file path the first time you export you estimate information from Audatex to Mitchell Connect.

  1. Log in to Audatex

  2. Click Setup in the left hand navigation bar

  3. In the first column you’ll find Profile Name. Click the Body Shop Name

  4. Click Options from the left hand navigation bar. The selection expands.

  5. Click Export. The Setup Export window appears.

  6. Write down the export paths on that page and make sure that the Always Export box is checked.

  7. Navigate to Mitchell Connect.
  8. Click Add Estimate or Add Existing Estimate to get to the Estimate list.
  9. In the View & Edit Locations window, click Browse.
  10. Navigate to the location you wrote down in step six.
  11. Select the folder, and then click OK.
  12. Click Done when complete. Mitchell Connect will now search these locations to find estimates.

Troubleshooting

If you cannot find your estimate (the No Estimates Were Found message appears), review the table to trouble shoot:

Reason/Issue Solution
Your shop relies on a proxy server. Contact your system administrator and instruct them to add an exception to Proxy Settings.
You are looking at the estimate based on the date of your last supplement. The search uses the date you originally committed or locked the estimate. The estimate is older than the default 14 days used by the Date Range filter on the Estimate page.

Change the date on the Date Range list on the Estimate page from the default 7 days to a longer time frame.

You use CCC or ADP and the EMS export path is not listed in Mitchell Connect settings.
  1. Identify the EMS export path used by our estimating application.
  2. In Mitchell Connect, click Add Estimate or Add Existing Estimate on the Estimate card.
  3. On the Estimate page, click View & Edit Locations found on the bottom of the page.
  4. Make note of any paths labeled This location is no longer available.

  5. Open Windows Explorer and navigate to each of the paths that were listed in Mitchell Connect. If any of the paths were labeled This location is no longer available in Mitchell Connect, do one of the following:

    • Verify the path(s) referenced in the step three exist. If it does not exist and it is not labeled as locked, delete the path from the setting.

    • If the path referenced does not exist on your PC but has a lock on it in the settings, locate the Desktop Agent running in the system tray (labeled with an R). Right-click the Desktop Agent, and then click Exit.

    • Navigate to: \UserProfile\AppData\Roaming\Mitchell\RCConnect folder and delete the Path Settings.json file.

    • Restart the Desktop Agent.

  6. Add the appropriate path to the settings.
  7. Try to attach the estimate again.
The claim number is incorrect. Review the claim number and make sure they match exactly. If they do not match, make the appropriate corrections in your estimating system.
The EMS folder has too many EMS files. Delete or move the contents of the EMS export folder(s).

Review the instructions below if you attempt to add an estimate and receive the error message: Multiple Attempts to Find Your Estimate Were Not Successful.

Reason/Issue Solution
The RCEAPI.dll file is not up to date. See the solution instructions to verify the file is up date.

Warning: If you are not familiar with locating and updating your RCEAPI.dll files, please contact technical support at 1-800-448-4401 or click here to submit your request online and a technical support agent will call you back.

  1. Navigate to the Mitchell install folder on your computer.
  2. Open the Aces folder.
  3. Locate the file RCEAPI.dll file.

  4. Verify the date/size match the correct file properties for the month update in place. Replace the file as needed.

  5. If the RCEAPI.dll file is up to date and you do not need to replace the file, see the instructions below.
You need to configure the EMS path.

Warning: This only applies to CCC and ADP. Do not add UltraMate EMS paths to the Mitchell Connect configuration. Adding UltraMate EMS paths can cause unintended problems.

  1. In Mitchell Connect, click Add Estimate or Add Existing Estimate on the Estimate card.
  2. On the Estimate page, click View & Edit Locations found on the bottom of the page.
  3. Make note of any paths labeled This location is no longer available.

  4. Open Windows Explorer and navigate to each of the paths that were listed in Mitchell Connect. If any of the paths were labeled This location is no longer available in Mitchell Connect, do one of the following:

    • Verify the path(s) referenced in step three exist. If it does not exist and it is not labeled as locked, delete the path from the setting.

    • If the path referenced does not exist on your PC but has a lock on it in the settings, locate the Desktop Agent running in the system tray (labeled with an R). Right-click the Desktop Agent, and then click Exit.

    • Navigate to: \%UserProfile%\AppData\Roaming\Mitchell\RCConnect folder and delete the Path Settings.json file.

    • Restart the Desktop Agent.

  5. If the problem persists, clear any orphaned EMS files that are found.

  6. In CCC or ADP, re-export the EMS file, then add the estimate again.

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